Privacy Policy

1. Introduction

This Privacy Policy explains how Muskysend ("we", "us", "our") collects, uses, and protects your information when you use our platform. By using the service, you agree to the practices described here.

2. Information We Collect

• Account information — the email address and any details you provide when registering.
• Transaction information — your wallet balance, deposits, purchases, and the support pages you generate.
• Payment information — details needed to confirm a deposit, such as the phone number used to create a bank account number, or a crypto transaction reference. We do not store full card numbers or bank passwords.
• Technical information — basic data your browser sends automatically, such as your IP address and device type, used to keep the service secure.
• Content you add — the chat code and settings you place on a generated support page.

3. How We Use Your Information

• To create and manage your account and wallet;
• To process deposits and purchases and keep a record of your transactions;
• To generate and manage the support pages you pay for;
• To provide customer support and respond to your requests;
• To detect, prevent, and investigate fraud or misuse;
• To meet our legal and regulatory obligations.

4. Payment Processing

Deposits are handled through third-party payment providers. When you fund your wallet, the information needed to complete the payment is shared with that provider so the transaction can be confirmed. Their handling of your data is governed by their own privacy policies.

5. Sharing Your Information

We do not sell your personal information. We only share it where necessary to run the service — for example with our payment and hosting providers — or where we are required to by law, or to protect our rights and the safety of our users.

6. Cookies & Sessions

We use cookies and session storage to keep you logged in, remember your theme preference, and keep the service working securely. You can clear or block cookies in your browser, but some features may not work properly if you do.

7. Data Retention

We keep your account and transaction records for as long as your account is active and as long as needed to meet legal, accounting, or security requirements. You may request deletion of your account, subject to any records we are required to keep.

8. Security

We take reasonable measures to protect your information, including secure connections and access controls. However, no method of transmission or storage is completely secure, and you share information with us at your own risk. Keep your login details private.

9. Your Rights

You may ask us to access, correct, or delete your personal information, subject to legal limits. To make a request, contact us using the details below.

10. Children

The service is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, and the "Last updated" date will change. Continuing to use the service after a change means you accept the updated policy.

12. Contact

If you have any questions about this Privacy Policy, or wish to make a request about your data, contact us at info@muskysend.com. This policy is governed by the laws of the Federal Republic of Nigeria.